RETURNS

We have a limited return policy as we are unable restock returned used goods and have to absorb the cost.  If you would like to return a product, please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product. 

Return Procedure:
To start a return, contact us at info@lusciousgalbeauty.com to obtain a return authorization number within 30 days of shipment (You must contact within 24 hours for shipment damage or defects see more below under section "Product Damage in Shipment or Defective").

It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened.  No return will be considered more than 30 days after shipment was delivered.                                                                  

Mail all items to 1106 Hunters Glen Drive, Plainsboro, NJ 08536                                                          

Product Damage in Shipment or Defective: If the item you receive is damaged in shipment or defective, you MUST contact us within 24 hours of receipt to initiate a return.                                                                                    

We do not do refunds on any used products, only exchanges for unopened unused items.                      

ALL PURCHASES DURING SALES ARE FINAL AND NON-REFUNDABLE.  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.                                                                      

Late or missing refunds (if applicable):
If you haven’t received a refund yet:

  1. Please check your bank account again
  2. Please contact your credit card company; it may take some time before your refund is officially posted.
  3. Finally, please contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lusciousgalbeauty.com

 

LUSCIOUS GAL IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS.

Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.

Orders are shipped 1-2 days after placing order, please add processing time to choose shipping time.

Cancelling an Order:
If you would like to cancel or change an order that you've just placed, please email us at info@lusciousgalbeauty.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.